Returns & Exchanges
We sincerely hope you enjoy your Flagler’s Legacy purchase, but we understand that sometimes customers change their minds or those things simply don’t fit. Please read our policies below before placing your order to ensure there are no surprises with processing any changes, cancellations, or returns. All refunds will be delivered back to the original payment method you used to place your original order.
Changes and cancellations
If you need to make a change to a confirmed order, please contact us within 24 hours from placing your order. You can reach us at firstname.lastname@example.org. If you catch us before we process your order, we can most likely change your order, cancel it, or adjust things.
If you're not happy, we're not happy. That's why Flagler’s Legacy offers you a hassle-free return policy.
We gladly accept returns of unworn and unaltered merchandise within 30 days from the date of order delivery (as recorded by the shipping provider). Refunds will be made in the original form of payment.
For returns made between 31 and 60 days from the date of order delivery, you will be eligible for a refund in the form of a Gift Card for the current price of the item.
In the case of exchanging merchandise please contact us at email@example.com with your order number and the items that you wish to exchange. Once you receive confirmation from us that we can make the exchange you will have to mail the item(s) you wish to exchange back to us. Please see next section for preparing your return.
Preparing your return
Flagler’s Legacy will not be responsible for lost returns or misplaced items that do not reach us. You will have to pay for shipping to get the item(s) that you are exchanging to us. We will cover the cost of getting the new item(s) back to you.
Returns should be addressed to:
59 St. George Street
St. Augustine, FL 32084
Getting your refund
On receipt of returned orders that meet the above return requirements, Flagler’s Legacy will refund you the purchase price of your returned items.
Processing your refund
We’ll process your refund within 7-14 business days from the date of receipt of your returns at our facility. Once a refund has been processed, it cannot be cancelled and re-processed.
You won’t be reimbursed for any previous shipping, handling, customs, duties, or style customization fees for your returned order.
For orders purchased with a gift card, your refund will be applied to the same gift card or a new gift card will be issued.